- How do I contact you ?
You can contact us on 9318344653 from Monday to Saturday (9 am – 7 pm). Or drop us a mail at firstname.lastname@example.org. We'd love to help you with your queries.
- What are the different ways to connect with Meghvi?
You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle Meghvi across social media platforms including Facebook, Instagram. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.
- What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
- Edit your personal information like Name, Address, etc.
- Change password
- Check your order history
- Is it necessary to have an account to shop on Meghvi?
No, you do not need to have an account to shop on Meghvi. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
- How do I register?
To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.
- How do I reset my password?
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
ORDER RELATED QUERIES
- How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email and SMS from Meghvi confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid.
- Do you take orders over the phone?
We do not take orders over the phone. The customer would have to place an order on www.meghvi.com. One could call the customer care support for any difficulties faced during placing the order.
- I have already placed my order, can I add more items to the same order?
No. Once the order is placed, you wouldn’t be able to add more items in it. But you can get in touch with us and we would be able to help you out with a free shipping code so that you can place a fresh order only if your first order is not shipped.
- What is the estimated delivery time?
The delivery time varies from cities to cities. In India, it typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. For International, it may take upto 7-14 days for the shipment to arrive. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
- How are orders placed on www.meghvi.com, delivered to me?
Once the order is placed, we ship the order through one of our various courier partners Delhivery/Expressbees. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
- Why did I receive only a part of my order?
The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.
- Can I change my delivery address or mobile number once the order is placed?
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at email@example.com to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 150 for shipping.
- How to check the status of my order?
To check the status of your order, log in to www.suta.in and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.
- I placed an order twice.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
- Can I pre-order a product which is sold out?
Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.
- I am unable to place an order.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on firstname.lastname@example.org or call/Whatsapp us on 9318344653. We will try to resolve your issues as soon as possible.
- I would want to cancel my order.
You can cancel your order before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of 100 INR, as the charges we had to bear to have the products packed , onward and reverse shipping.
- I am an international customer but want delivery in India. Is this possible?
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact which would be reachable at all times.
- I had placed an order may I know when would I receive it.
The orders are shipped within 2 working days. We strive our best to ship your order asap. The delivery time is within 5-7 working days
- When can I expect my order? How many days does it take for delivery?
We ship within 1-2 days of you placing the order. For international shipping it takes about 10-12 days to deliver. For domestic shipping it takes 3-5 days to deliver. In case of any exception we would call and inform you.
- I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
- I placed an order twice?
In case you have placed your order twice and would like to cancel one of the order. Do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
SHIPPING RELATED QUERIES
- Are there any shipping charges?
Free Shipping for all Prepaid Orders irrespective of the order value. Rs.50 is applicable for all COD orders below Rs.799 and Rs.100 for all COD orders between Rs.800 - Rs.999.
A shipping charge of Rs. 2500 will be applicable on all international orders to countries like USA, UK, Europe, Canada, Malaysia and Rs.2000 will be applicable on all international orders to countries like UAE, Australia, Singapore irrespective of the number of products you buy.
- How does the delivery process work?
Meghvi uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
- How can I track the delivery of my order?
You can track through my track my order section mentioned on the website.
- Why is Cash On Delivery payment option not available at my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest to make the payment through Credit Card, Debit Card, or Net Banking.
- Do you deliver all over India?
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.
6. Do you deliver International?
Yes, we do offer International shipping to all the major countries like USA, UK, Europe, Canada, Malaysia, UAE, Australia, Singapore. Shipping charges vary from country to country. Refer to point 1 in Shipping charges for International rates.
7. Can I open the package before making the payment for COD orders?
No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.
PAYMENT RELATED QUERIES
- What payment options can I use?
For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, International card using our secure payment gateways Paypal & Pay U.
- Are there any hidden charges?
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.
- Is it safe to use my Credit/Debit card on Meghvi?
All credit card and debit card payments on Meghvi are processed through secure and trusted payment gateways Paypal & Pay U.
- Can I make Debit/Credit card payment through my mobile on Meghvi?
Yes. You can make payment through the mobile site of Meghvi. The mobile site too uses trusted payment gateways which keep your card information secured and protected.
- What if I hit the refresh, back button while making payment?
Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
- What if the amount got debited from my account, but have not received any confirmation mail and message?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at email@example.com and we'll try to resolve the issue.
- What should I do if my payment fails?
If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.
- What are the modes of payment?
You can pay through Online Payment and Cash On Delivery. Cash on Delivery would have an extra charge of 50 INR, apart from the 70 INR shipping we charge on all orders. COD is available only in India.
RETURNS AND EXCHANGE POLICY
- What is your Return Policy?
Meghvi do have a 7 day Exchange & Return policy. For any reason, if you are not satisfied with the product, u can drop an email at firstname.lastname@example.org in 48 hrs describing the issue. We will be happy to help you.
- What should I do in case of the manufacturing defect/damage product/wrong product?
If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at email@example.com.
- How are the returns made?
Refund will be processed to your original mode of payment which will be done within 7 days of submitting the issue
- Do you have a cancellation policy for International customers?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order before your order is shipped. If you cancel your order before your product has been shipped, we will refund the entire amount.
PRODUCT RELATED QUERIES
- Are the products shown on website accurate?
Products on our website are under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the product you see on your monitor / mobile phone
- How do I find a product on the website?
We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You could also reach us on phone or social media for the direct link.
- How can I find out about the details about the product sizing, material and colour?
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find product sizes, Material, Colour and Washing Instructions mentioned in details.
- Can I order through Whatsapp, Instagram or Facebook?
Unfortunately we do not accept orders through them. Your order needs to be placed through the website only.
- What do I do if I face fitting issues?
We recommend you to first check our size chart before placing an order. Incase you do face any fitting issues we can surely exchange it for you. Or we can fix it for you, after you have shipped it to us.
- Is there a physical store for Meghvi?
No, we don’t have a physical store as of now. We will update you when we come up with one.
- How can I send Meghvi product as a gift?
Get in touch with us through firstname.lastname@example.org and we will be happy to giftwrap your product, add a personalized note (in case you need one) and route the gift to recipient's address!