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Frequently Asked Questions!

Clear your doubts

1. How do I know once my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an Email, SMS & Whatsapp from Meghvi confirming the order placement with the Order ID.

2. How do I contact you?

+91-9318344653 from Monday to Friday (9 am – 7 pm). or email us your enquiry at info@meghvi.com For any Order related enquiries, please mention your Order number in the emails for quick reference

3. How are orders placed on www.meghvi.com, delivered to me?

Delhivery/Ecom Express. Once shipped, you will get tracking updates from automated Whatsapp Number +91-7993412677

4. How to check the status of my order?

Log in to www.meghvi.com and go to “My Orders” section under “Account”.

5. When can I expect my order? How many days does it take for delivery?

In India, 4-7 days, International 10-20 days.

6. Are there any shipping charges?

For India,

a. Free shipping on all Orders - No minimum order value (Prepaid Orders only)

b. Additional Rs.50 will be charged for COD orders.

For International,

We ship to all the major countries like USA, UK, Europe, Canada, Malaysia, UAE, Australia, Singapore. Shipping charges vary from country to country. Kindly proceed to checkout to see the shipping charges.

7. What payment options can I use?

Credit card, Debit card, UPI, wallet through secure payment gateways Razorpay or Cash on Delivery.

Note: (Cash on Delivery option is only available for orders below Rs.1000)

8. What is your Return Policy?

7-day Exchange & Return policy. For any reason, if you are not satisfied with the product, u can raise Exchange/Return request from www.meghvi.com/a/returns along with product photos attached. (Terms & Conditions apply)

9. What should I do in case of the manufacturing defect/damage product/wrong product?

In that unlikely case please raise Return request immediately within 48 hrs of delivery, we will arrange for return pickup and arrange for replacement.

10. How are the refunds made?

a. In case of Prepaid orders, Refund will be initiated to the original mode of payment.

b. For COD orders, please update your bank account details (Account number, IFSC and Account holder name) at the time of placing the return request from https://meghvi.com/apps/return_prime.

c. Money will be credited within 1-2 business days after return pickup is done

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